Support Center

What is your Return Policy?

Last Updated: Dec 21, 2015 11:36AM MST

Product Returns
We understand that sometimes things just don't work out.  We're happy to accept your returned order provided it meets certain criteria:

  • All ordered items are in a new and sealed state or if you are not satisfied with the herbal products
  • The returned order contains a note stating why it is being returned (we value your feedback)
  • The returned order is received by our warehouse within 30 calendar days from its purchase date

Please note that we cannot process returns for e-books and DVDs, and unfortunately we cannot pay for return shipping.  All returned items that meet our return criteria will be credited - in full less the shipping and handling charge - within 10 business days.  Please note that there may be an additional 24-36 hour processing delay due to your card-issuing bank. A restocking fee of 10% may apply.

Incorrect Addresses, Undeliverable Addresses, and Unclaimed Packages
If orders are returned to our warehouse due to an incorrect address, an undeliverable address, or because of an unclaimed package, you will be required to pay for shipping the product again.  If you elect not to have the product reshipped, you will be credited the order amount - minus the shipping cost - within 10 business days.  Please note that there may be an additional 24-36 hour processing delay due to your card-issuing bank.

International Returns
International customers, please be aware that it is your responsibility to claim your package once you have been notified of its arrival.  If your order is returned to our warehouse because you didn't claim the package, or it is returned due to an incorrect address or an undeliverable address, you will be required to pay for shipping the product again.  If you elect not to have the product reshipped, you will be credited for the order amount - minus the shipping cost - within 10 business days.  Please note that there may be an additional 24-36 hour processing delay due to your card-issuing bank.

Please send returns to:
Markus Products, Inc.
Attn: Toma, Returns Dept.
1076 E Commerce Dr, Ste 100
Saint George, UT 84790

Contact Us

  • Email Us
  • Call Us: 1-888-517-3820

    This number is NOT FOR HEALTH QUESTIONS OR ORDER PROBLEMS! If customers abuse the Phone Order Line, I will be forced to raise my prices.
    -- Markus


    Phone Order Hours:
    Monday through Friday
    9:00 a.m. to 4:00 p.m. MDT
    Closed on all US Holidays
orders@markusproducts.com
https://cdn.desk.com/
false
desk
Loading
seconds ago
a minute ago
minutes ago
an hour ago
hours ago
a day ago
days ago
about
false
Invalid characters found
/customer/en/portal/articles/autocomplete