Support Center

I paid for an ebook, but did not receive it.

Last Updated: Feb 11, 2015 02:48PM MST
One of two things happened:
1. Your download email was sent to your junk folder
2. Your order was declined
Please note our shopping cart issues order numbers for declined orders, so having one doesn't mean your order went through.

Be sure to check your junk folder (sometimes called a spam folder).  "Missing" download emails usually end up there.  If you still can't find your download email, send an email with your order number (e.g. HEALU-1234) to orders@markusproducts.com.  We'll resend the email.  Be sure to read this article about saving your e-books.

Contact Us

  • Email Us
  • Call Us: 1-888-517-3820

    This number is NOT FOR HEALTH QUESTIONS OR ORDER PROBLEMS! If customers abuse the Phone Order Line, I will be forced to raise my prices.
    -- Markus


    Phone Order Hours:
    Monday through Friday
    9:00 a.m. to 4:00 p.m. MDT
    Closed on all US Holidays
orders@markusproducts.com
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