Support Center

I can’t download the e-books on my reading device.

Last Updated: Jun 03, 2014 01:38PM MDT
Please note, you have 10 ATTEMPTS TO DOWNLOAD AND SAVE this digital 
purchase. You must SAVE THIS TO YOUR COMPUTER. When saving, be sure to use a
wired or wireless home network connection.  Do not download this book over a 
cellular network (e.g. Verizon, T-Mobile, etc).

Unfortunately, we do not provide support regarding the downloading and saving of
e-books.  If you need support, please contact the manufacturer of your reading 
device.  For your convenience, we have included links to some of the most 
popular reading devices and computer operating systems:

Kindle Fire HDX 8.9"
http://www.amazon.com/gp/help/customer/display.html?nodeId=201346780


Kindle Fire HD 8.9"
http://www.amazon.com/gp/help/customer/display.html?nodeId=201239980


Kindle Fire HDX
http://www.amazon.com/gp/help/customer/display.html?nodeId=201304420


Kindle Fire HD 2nd Generation
http://www.amazon.com/gp/help/customer/display.html?nodeId=201300160


Kindle Fire 2nd Generation
http://www.amazon.com/gp/help/customer/display.html?nodeId=201240060


Kindle Fire HD 7"
http://www.amazon.com/gp/help/customer/display.html?nodeId=201240020


Kindle Fire 1st Generation
http://www.amazon.com/gp/help/customer/display.html/ref=hp_k6land_trans_usb?nodeId=200729530#usb


iPad
http://support.apple.com/kb/HT5826


Windows
http://windows.microsoft.com/en-us/windows/downloading-files-internet-faq#1TC=windows-7


Mac OSX
Please contact Apple Support at 1-800-MYAPPLE to get help with saving files to 
your version of OSX.​

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